ProGrace Property Management Limited
Trading as Prograce Property Management
Last updated: September 2026

1. Introduction
Prograce Property Management respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or use our services.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Pro Grace Property Management Limited is responsible for the personal information it processes in connection with this website and its services.
2. Information We May Collect
Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Telephone number

• Correspondence and enquiry details

• Property address and property information

• Landlord, owner, tenant or prospective tenant information

• Information you voluntarily provide through our contact forms, telephone calls or emails

• Information relating to services you request from us

• Technical information relating to your use of our website, such as device, browser and IP information

• Cookie and website usage information where applicable

Where we enter into a business relationship with you, additional information may be required to administer that relationship and comply with our legal and regulatory responsibilities.
3. How We Use Your Information
We may use personal information to:

• Respond to enquiries

• Provide information about our services

• Arrange consultations, property assessments or appointments

• Provide and administer property management and related services

• Communicate with landlords, property owners, tenants, contractors and other relevant parties

• Manage maintenance, repairs and property-related requests

• Administer our business relationship with you

• Maintain appropriate business and financial records

• Improve our website and services

• Protect our business and prevent fraud or misuse

• Comply with legal and regulatory obligations

We will only process personal information where we have an appropriate lawful basis for doing so.
Depending on the circumstances, this may include processing necessary to perform a contract or take steps before entering into a contract, compliance with a legal obligation, our legitimate business interests, or your consent where consent is required.
4. Sharing Your Information
Where necessary for providing our services or running our business, information may be shared with appropriate third parties, which may include:

• Contractors and maintenance providers

• Cleaning and property-service providers

• Professional advisers

• IT, website and software providers

• Payment and accounting service providers

• Referencing or property-related service providers where applicable

• Regulatory bodies, public authorities or law-enforcement agencies where required by law

We only share personal information where there is an appropriate reason to do so.
We do not sell personal information to third parties.
5. Data Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
Access to personal information is limited to people and service providers who require it for legitimate business purposes.
6. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, regulatory and contractual requirements.
Different categories of information may therefore be retained for different periods.
7. Cookies
Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the visitor experience.
Where required by law, non-essential cookies will only be used with your consent.
You can manage applicable cookie preferences through the cookie controls provided on our website and through your browser settings.
8. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information in certain circumstances

• Request restriction of processing

• Object to certain processing

• Request transfer of certain information

• Withdraw consent where processing is based on consent

Some rights are subject to legal limitations and exemptions.
If you wish to exercise a data-protection right, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites.
Prograce Property Management is not responsible for the privacy practices, security or content of external websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this website.
11. Contact Us
For privacy or data-protection enquiries, please contact:
Pro Grace Property Management Limited
Trading as Prograce Property Management
Address: Weston House
Telephone: 0203 576 1727
Email: info@progracepropertymanagement.co.uk
Website: progracepropertymanagement.co.uk
Company Registration Number: 17444770
If you have concerns about how your personal information has been handled, you may also have the right to complain to the Information Commissioner’s Office (ICO).

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